Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- The first, we only accept returns if it is our mistake and you must have proof of our mistake (please send to us photos of products which you receive if you can)
- We only accept returns within 30 days from the date you received our items, any item was overdue will not be issued for a refund or exchange.
- We only allow return on items that are unused and have not been worn or washed.
- You receive the wrong item
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- We don’t accept to exchange the size or exchange product unless otherwise we send the wrong size or wrong product which you ordered. Because every product we ship is Printed on demand. Each product is unique and has special value to the person who ordered it, and cannot be sold to another person
Refunds
After reading carefully all of our return restrictions, now you are sure your item(s) is able to return, please follow these steps:
- Send us an email noticing your return request and your merchandise conditions including images and the reason why you want to return.
- Then we will review your request with your proof which you sent. If mistakes caused by us we will accept your return request and go to next step.
- Well packed your item(s) then go to the nearest USPS to send it back to us and make sure to fill in the correct address to return your products . (Return shipping fee will be paid by customer)
- Please wait for our confirmation when we received your package, we’ll issue for a refund or exchange right after we receive and inspect your order.
Combining your shipping time, inspection time, and your bank’s credit processing time it could take 3-8 business days to have your refund issued and for your account to be accredited.
Please contact us Support@teesbyyou.com anytime you need help or need to be well informed about other instructions that you may not understand.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.